1. What Information We Collect
When you use our website or book a tour, we collect different types of information to serve you better.
1.1 Personal Details
- Full name and contact information (email, phone, address)
- Secure payment details for processing bookings
- Passport information required for travel arrangements
- Travel preferences, dietary needs, or special requests
1.2 Technical & Usage Information
- Browser type, device information, and operating system
- IP address and general geographic location
- Pages you visit, time spent, and navigation patterns
- Website that referred you to us
2. How We Use Your Information
We use your data to provide and improve our services. Main purposes include:
- Processing your tour bookings and managing reservations
- Communicating important updates about your trip
- Sending promotional offers (only if you have opted in)
- Enhancing our website functionality and user experience
- Meeting legal and regulatory requirements
- Protecting against fraudulent activity
3. When We Share Your Information
We may share necessary information with trusted partners to deliver your travel experience:
- Accommodation providers, transport companies, and local guides
- Secure payment gateways to complete transactions
- Legal authorities when required by applicable laws
- Affiliated service providers for operational support
We do not sell your personal information to third-party marketers.
4. How We Protect Your Data
We implement strong security measures to keep your information safe:
- SSL encryption for all data transmitted online
- Secure servers with strict access controls
- Regular security reviews and vulnerability assessments
- Confidentiality agreements with all staff and partners
5. Your Privacy Rights
Depending on your location, you may have the right to:
- Access the personal data we hold about you
- Correct inaccurate or incomplete information
- Request deletion of your data under certain conditions
- Limit or object to how your data is processed
- Receive your data in a portable format
- Withdraw consent for marketing communications
To exercise any of these rights, please contact us using the details below.
6. How Long We Keep Your Data
We retain personal information only as long as needed to fulfill the purposes outlined here, or as required by law. Booking records are generally kept for seven years for legal, financial, and operational purposes.
7. International Data Transfers
As we operate in France and serve international clients, your data may be transferred to and processed in countries outside your home region. We ensure all such transfers comply with applicable data protection regulations.
8. Contact Our Privacy Team
For any questions about your data or this policy, please reach out to:
Data Protection Officer
Travelirio
Email: privacy@tudorarmstours.com
Phone: +33 5 611 25 333
